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Clinique

Clinique

www.clinique.com
What is your customer experience with Clinique?

Clinique Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Clinique has 3.1 star rating based on 18 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Good product, Nonallergenic, Some great products but no continuing service.
    Cons: Cant get the sharpener for my chubby lipstick, False advertizing of free products, Poor plastic cases holding products for pressed powder.

  • Recent recommendations regarding this business are as follows: "Don’t buy. Product good but case deficient", "No recommendation", "Not yo order from clinic", "good place to shop", "In all circumstances don’t trust that the necessary warning are given".

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Media from reviews

Clinique - Tired of poor quality cases used
Clinique - Tired of poor quality cases used - Image 2Clinique - When the product in use it is easy to inhale and make me cough !!
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Top Clinique Reviews

Positive Review

"Help with online order"

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Call was handled well and professionally but I did have a hard time understanding the rep. Other than that she did a great job.

Critical Review

"Package not delivered"

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I've spoken to customer service three times, and I've been waiting a month for a refund for an order that never arrived. They always tell me that the refund...

Show reviews that mention
order refund bronzer regards size cream resolution package chubby stick colour
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Esther G Kgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsbluff, Nebraska

Package not delivered

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I've spoken to customer service three times, and I've been waiting a month for a refund for an order that never arrived. They always tell me that the refund takes longer.

They should have a better system for this, like other companies that refund instantly. I'm very disappointed with their service.

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Marilyn H Tcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tired of poor quality cases used

Clinique - Tired of poor quality cases used
Clinique - Tired of poor quality cases used - Image 2

Case for pressed powder bronzer has broken. The last 3 cases I have bought have broken.

I have used this product for some time, but it is too expensive for the hinged part to keep breaking after a short period. I need some resolution.

View full review
Loss:
$35
Pros:
  • Good product
Cons:
  • Poor plastic cases holding products for pressed powder

Preferred solution: Full refund

User's recommendation: Don’t buy. Product good but case deficient

Cote Cls
map-marker Jacksonville, Florida

Product was not full size

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Associates passed me on to another phone #. I am disappointed in Clinique's response. Associates was no help.

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User's recommendation: No recommendation

Anonymous
map-marker Farwell, Michigan

Replacement of product missing from package

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replacement of product missing from package, this is the resolution for my problem the replacement is on the way.

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User's recommendation: good place to shop

Anonymous
map-marker Montreal, Quebec

My box was delivered not to my door,was open,and 2 cream stolen

HELLO,problem is that I dint get my parcel ,I find my parcel downstairs already someone open and stolen 2 creams. I will put very bid review message to people to to order directly from clinic,cos items not delivered to door of client.

Soo people will order from Amazon not directly clinic. If I dont get refund or 2 creams that been stolen I will have to put honest review to prevent people .thanks.

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User's recommendation: Not yo order from clinic

Sade Gut
map-marker Decorah, Iowa

Help with online order

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Call was handled well and professionally but I did have a hard time understanding the rep. Other than that she did a great job.

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Yvan Wbg
map-marker Mahopac, New York

Quick liner for lips,16 plummy

I have purchased two lip liners that I am traveling with when I went to use them. They broke in half I am traveling and cannot return them.

I paid $26 for each one. I would like new one sent to me or I would like to get a refund.

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Anne G Nxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangor, Gwynedd

Eye irritation

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I ordered my usual All about eyes cream and enclosed was also a sachet of smart clinical repair cream, for wrinkle correction.

There was no warning that this was not advised for use near the eyes considering it came with an eye cream . I used it on the potential wrinkle area around my eyes and it stung my eyes so badly, I had to use some medical eyes drops.

I feel under the circumstance, it was negligent not to have a warning on the sachet!

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User's recommendation: In all circumstances don’t trust that the necessary warning are given

fay b Okf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Looking to sharpen my chubby stick older model but have no pencil sharpener that size.

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I purchased a lipstick chubby stick pencil some time ago, but find I now need to sharpen it and can't figure out where to get the sharpener (large). Can you please help me? I paid nearly $40.00 for this, so it should be available or someone should be able to find it. Please let me know where I can get one.

Many thanks,

Best regards,

Fay Blau

041604****

View full review
Loss:
$40
Pros:
  • Some great products but no continuing service
Cons:
  • Cant get the sharpener for my chubby lipstick

Preferred solution: a new bigger pencil sharpener for the larger lip chubby stick

Anonymous
map-marker Wellington, Wellington

Complaint

I wrnt to Farmers today to buy a moisturizer and asked if there was a gift with purchase coming up the girl said there was so i asked for a sample to try the moisturizer so i would know if it was the correct one i always buy clinque but thought i would tey something dufferent the sample i received was no bigger than a fingertip so i will not be able to tell if its suitable i told her this. I think this is very mean spirited and an insult to give someone such a tiny sample.

If yoy want to sell bew products then samples shoukd be provided i have normal to sensitive skin and all i wanted to do was try before i buy. Regards Louise

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John C Bas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midland, Ontario

Desperate to get a product

Hello, for over 20 years I have used mens gel bronzer. Its the best product!

I recently discovered its been discontinued Im so upset. I have tried to find an slternative, so far none. All are just makeup. This product was light, get and it gave you the best natural colour and wasnt self tanner.

Is there anyway I could get some? Im 60 years old and I cant find a substitute.

Thank you for any help John Clement. Toronto Canada

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Anonymous
map-marker New York, New York

Holiday eyeliner 3 pk gift set

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My daughter received these as one of her Christmas gifts and is on vacation right now and feeling st texted me that none of them will twist/roll up.i have always bought Clinique and have never had this problem..is any other customers encountering this same issue? I would like replacements if possible.

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User's recommendation: Well..I still have not heard from Clinique...three days later and I guess they don't care whether their pricey products work or not..as long as they sell and they get their money..0 stars they get from me for not reaching out to customer to make it right..I am very disappointed with Clinique and will question my future purchases with this company!!!

Resolved
Nili G Erk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I am very pleased with the blush and want to get more

Beautiful color looks very natural and I get a lot of compliments, highly recommended

I would like to order for me and my daughter

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Anonymous
map-marker Kalamazoo, Michigan

The happy perfumes I’ve purchased lately, don’t smell the same

I love happy perfume, and have been wearing for years. I always get compliments on the fragrance.

But the last 3 bottles I have purchased do not smell the same on me. I cant stand the smell.

What is wrong. I feel Ive wasted my money!!!

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Kota Ayj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tulsa, Oklahoma

Question about Happy perfume

Cant speak to an agent for help. I just need guidance as to what I need to do, Ive used Happy for over 50 years, and want to continue, please help me

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User's recommendation: Don’t know

Anonymous
map-marker Lagos, Lagos

Fraudulent act

Please I have been writing that someone in Nigeria is using your company's name to scam people here and it's killing allot of people please I have all the evidence of prove to show please I want people to help us and track them down so they can pay for damage please I will be very glad to hear your response

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